Overview

At Shark Hub, customer satisfaction is important to us. We strive to provide high-quality products and excellent customer service.

Returns

We accept returns only for products that are defective, damaged, or have a manufacturing fault.

To be eligible for a return:

• You must contact us within 14 days of receiving your order.
• The product must be returned with all original accessories and packaging whenever possible.
• Proof of purchase (order number or invoice) is required.
• The product will be inspected upon receipt to verify the reported issue.

We do not accept returns for products that are free from defects or have been damaged due to misuse, improper handling, or normal wear and tear.

Refunds

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed using the original payment method within 7–14 business days.

Refunds are available only for products confirmed to be defective or damaged.

Exchanges

Yes, we accept exchanges for products that are defective or damaged.

If you receive a defective or damaged item and would like a replacement, please contact us within 14 days of delivery. After verification, we will arrange an exchange for the same product, subject to availability.

Return Shipping

If a return is approved because the product is defective or damaged, Shark Hub will cover the return shipping costs.

Non-Returnable Items

Products that are not defective or damaged are not eligible for return or refund unless otherwise required by applicable law.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Phone: +20 102 349 1137

Email: sales@shark-hub.com

Address:
Faisal, Giza, Abu Shalabi Street, Building 25, First Floor, Egypt

WhatsApp:
Please contact us via WhatsApp for quick support and assistance.